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Incorrect account registration
InstaForex does not delete trading accounts therefore we recommend that you use only one of them and you will not be disqualified.
Terms for data verification
We usually verify accounts within three minutes, but in some cases, the process can take up to 24 hours. The actual review time depends on the workload of the specialists, but we do everything possible to ensure the verification process goe...
Necessity of verification
According to the Public Offer Agreement accepted by the Client when registering an account with InstaForex, verification of a trading account is optional. However, the Company has the right to request the Client to confirm the validity of t...
Contest account
You should open a new account for every new contest because the current account is available only during the next stage of the contest.
Verification by email
If you cannot upload your documents in the Client Area, you can email them to the Verification department at verification@mail.instaforex.com You need to provide your account number and the code word in an email. You can find the code word...
No email confirming account opening
The problem can be caused by one of the following reasons:1. You have entered the wrong mailbox during registration.2. You have installed SPAM filters on your mailbox, mistakenly blocking our mail.3. Your mail does not work (letters from ot...
Editing personal data via support service
To edit the data, please send a request to the email support@mail.instaforex.com. In the email, you should specify the issue and your code word. You can find the code word in the email that was sent after the account registration with the s...
